RETURN PERIOD AND CONDITIONS
RETURN AND WARRANTY CONDITIONS
1. WITHDRAWAL/WITHDRAWAL
You can return the product you purchased within fourteen (14) days from the delivery date, without opening the packaging, using it, or allowing it to deteriorate. Before returning the product, send an e-mail stating your reason for return and including your invoice number and order number. mail@fitobiyotata.com Please send it to [address]. As soon as our company receives your email or fax, we will contact you and inform you how to return the product. The invoice issued in your name must also be returned with the product. A replacement product will be sent, or the price of the product will be refunded to your credit card. For returns, the BUYER must use Aras Kargo Yurt İçi Yurt Dışı Taşımacılık Anonim Şirketi, the shipping company contracted by the SELLER, to ensure the return is shipped free of charge.
2. PRODUCTS DAMAGED DURING TRANSPORTATION
Products damaged during transport should not be accepted, and a damage report should be filed with the shipping company. Minor dents or scratches on the box or packaging that do not damage the product itself should not be accepted as a return. However, once you have accepted the product, the shipping company will be considered to have fulfilled its obligations. After you submit the damage report to our store, we will deliver a replacement to you in the best possible condition as soon as possible.
Returns are not accepted for products with the safety seal broken. If the glass bottle is cracked or broken, it must be checked and a report drawn up immediately upon delivery. Failure to draw up a report will result in no return or exchange.
3. DEFECTIVE PRODUCTS
If you notice any faulty products during use that were not apparent upon delivery, please send an email to mail@fitobiyota.com specifying the fault and including your invoice and order numbers. If your reason for return is deemed acceptable, after you send the invoice along with the returned product to our store, the faulty product will be replaced with a new one.
For returns, the BUYER is required to use Aras Kargo Yurt İçi Yurt Dışı Taşımacılık Anonim Şirketi, the shipping company contracted by the SELLER, to ensure the return is shipped free of charge.
4. CONSUMER RIGHTS
The Regulation on the Procedures and Principles for the Implementation of Distance Contracts regulates the consumer's right of withdrawal, and the relevant article is as follows:
5. RIGHT OF WITHDRAWAL
Article 8 – In distance contracts relating to the sale of goods, the consumer has the right to withdraw from the contract within seven days from the date of delivery without incurring any legal or criminal liability and without giving any reason. In distance contracts relating to the provision of services, this period begins on the date the contract is signed. If it is agreed in the contract that the service will be performed before the expiry of the 7-day period, the consumer may exercise the right of withdrawal until the date the performance begins. The costs arising from the exercise of the right of withdrawal shall be borne by the seller or provider.
Contracts for services performed instantly in electronic form and goods delivered instantly to the consumer are not subject to the provisions regarding the right of withdrawal and its exercise.
Even if the goods are delivered to a person other than the consumer who is a party to the contract, the consumer may exercise their right of withdrawal. In this case, the seller takes delivery of the goods from the third party in accordance with the provisions of the fourth paragraph of Article 9.
Consumers cannot exercise their right of withdrawal for goods produced according to their specific requests and demands, or goods that have been modified or customized to their specifications. Furthermore, consumers cannot exercise their right of withdrawal for goods that, by their nature, cannot be returned, or goods that are likely to spoil quickly or expire.
(Amended paragraph: 09/10/2007 - 26668 Official Gazette Regulation/Article 5) If the seller or supplier fails to fulfill the obligations specified in Article 6 or 7, the seller or supplier shall remedy the deficiency within thirty days at the latest. In this case, the seven-day period begins from the date on which the consumer is informed in writing that the deficiency has been remedied. Otherwise, the consumer is not bound by the seven-day period to exercise their right of withdrawal.
If the price paid by the consumer is partially or fully covered by the seller or provider, or based on an agreement between the seller or provider and the lender, the credit agreement automatically terminates upon the exercise of the right of withdrawal, without any obligation to pay compensation or penalties. However, for this to happen, the cancellation notice must also be sent to the lender in writing.
